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Refund policy

Return & Refund Policy

Thank you for choosing our store. We value every customer's shopping experience and are committed to providing reliable products and comprehensive after-sales support. If you are not satisfied with your purchase, you may request a return, exchange, or refund in accordance with this policy.

1. Return Request Period

You may submit a return or refund request within 7 calendar days from the date you receive the product.

Before requesting after-sales service, please contact us at:

Customer Service Email:
📧 a01096360885@gmail.com

To help us verify your order promptly, please provide the following information whenever possible:

  • Order number

  • Recipient's name

  • Product name

  • Reason for the return or refund

  • Photos or videos of the product, if applicable

Please do not send the product back until you have received confirmation from our customer service team and been provided with return instructions. Unauthorized returns may result in processing delays.

2. Return Conditions

Returned products should, to the extent reasonably possible, meet the following conditions:

  • The product remains unused and undamaged;

  • The product, packaging, labels, instructions, accessories, and gifts (if applicable) are substantially complete;

  • The product has not been damaged, disassembled, repaired, or modified by the customer;

  • The return request is submitted within the specified period;

  • The product is returned using the method and to the address provided by our customer service team.

If the return is due to a product quality issue, damage during shipping, or an incorrect item shipped by us, we will bear the reasonable return costs, as applicable.

If the return is requested for personal reasons, such as ordering the wrong item, an unsuitable size, changing your mind, or no longer needing the product, the applicable return costs will generally be borne by the customer to the extent permitted by applicable law.

3. Circumstances Where Returns May Not Be Accepted

A return, exchange, or refund request may be rejected under the following circumstances:

  • The return request is submitted after the applicable return period;

  • The product has been substantially used, damaged, or otherwise affected in a manner that prevents resale;

  • The product packaging, labels, accessories, or gifts are substantially missing;

  • The product was damaged due to improper use, disassembly, repair, or modification by the customer;

  • The product was returned without prior confirmation from customer service;

  • The product or circumstances are not eligible for return under applicable laws and regulations.

If mandatory consumer protection laws in your jurisdiction provide additional or different return rights, those legal requirements shall prevail.

4. Product Quality and Shipping Issues

If the product you receive has a quality issue, was damaged during shipping, is the wrong product, or materially differs from the information in your order, please contact us as soon as possible. We recommend submitting an after-sales request within 7 days of receiving the product.

Please provide the following information:

  • Order number

  • Recipient's name

  • Product name

  • Detailed description of the issue

  • Photos or videos of the product

  • Contact telephone number

After reviewing the relevant circumstances, we may provide a refund, replacement, reshipment, or another reasonable solution, as appropriate.

If we confirm that the issue resulted from a product quality defect, shipping damage, or an error on our part, we will bear the applicable reasonable processing costs.

5. Refund Processing

After the returned product has been delivered to us, we will inspect and verify the product in accordance with the return conditions.

If the return meets the applicable refund requirements, we will arrange the refund as soon as reasonably possible.

In principle, refunds will be issued through the original payment method:

  • Credit/Debit Card: Refunded to the original payment account;

  • PayPal: Refunded to the original PayPal account;

  • Other Online Payment Methods: Refunded through the original payment channel;

  • Other Payment Methods: The refund method will be determined based on the actual payment method and agreed upon with the customer where necessary.

The time required for a refund to appear in your account may depend on the processing speed of your bank, payment platform, or card issuer. In general, refunds may take 3–15 business days to be credited. The actual processing time is subject to the relevant financial institution or payment provider.

6. Return Process

Step 1: Submit a Request

Please send an email to:

📧 a01096360885@gmail.com

Please include your order number, product information, and reason for the return.

Step 2: Request Review

After receiving your email, we will review your order and the circumstances of the return. If your request is approved, our customer service team will provide you with the applicable return address and detailed instructions.

Step 3: Return the Product

Please return the product according to the instructions provided by our customer service team. We recommend using a shipping service that provides tracking information.

After shipping the product, please keep the tracking number and relevant shipping receipt for your records.

Step 4: Inspection and Processing

Once we receive the returned product, we will inspect it according to the applicable return conditions. If the product meets the requirements, we will process the refund or exchange according to your request and notify you of the result by email.

7. Order Cancellation

If your order has not yet entered the shipping process, you may contact us to request cancellation.

If your order has already entered the shipping or delivery process, it generally cannot be canceled directly. In such cases, if you still wish to return the product, you may submit a return request after receiving the product in accordance with this policy.

8. Payment Methods

The payment methods available for an order will be those displayed on the website's checkout page.

Different payment options may be available depending on the customer's country or region. Before submitting an order, please verify that your selected payment method and order information are accurate.

9. Important Return Instructions

To ensure that your return request can be processed smoothly, please note the following:

  • Obtain confirmation from customer service before returning the product;

  • Keep your shipping tracking number and proof of shipment;

  • Properly package the product before returning it to help prevent additional damage during transportation;

  • Send the product to the return address provided by customer service;

  • Unauthorized returns may result in longer processing times;

  • We recommend using a shipping service with tracking capabilities.

10. Contact Us

If you have any questions regarding your order, shipping, returns, refunds, exchanges, or other after-sales matters, please contact us at:

Customer Service Email:
📧 a01096360885@gmail.com

We generally respond within 1–2 business days after receiving your email and will make every reasonable effort to provide timely and professional after-sales support.

Thank you for your understanding, support, and trust. We look forward to providing you with a better shopping experience.